Play Store won’t open, load, or download apps
Try the steps below to fix problems with Google Play. They may help if:
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You can’t download or install apps or games from the Google Play Store
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You can’t download music, movies, TV shows, or other content from Google Play
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The Google Play Store app won’t open or load
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The Google Play Store app crashes after it opens
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Downloads and app updates get stuck and won’t finish
If these steps don’t fix the issue, you should contact the developer for support.
Check that you have a strong Wi-Fi or mobile data connection
First, make sure you have a strong internet connection. It’s best if you can connect to a Wi-Fi network. If you don’t have access to Wi-Fi, make sure you have a strong mobile data connection. Then try your download again.
Clear the cache and data of the Play Store
This gives the app a fresh start and can help fix issues.
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Open your device’s Settings app
.
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Tap Apps & notifications
See all apps.
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Scroll down and tap Google Play Store
.
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Tap Storage
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Next, tap Clear data.
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Re-open the Play Store & try your download again.
Restart your device
If you still can’t download after you clear the cache & data of the Play Store, restart your device.
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Press and hold the Power button until the menu pops up.
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Tap Power off or Restart if that is an option.
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If needed, press and hold the Power button until your device turns on again.
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