Error retrieving information from server DF-DFERH-01

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Play Store won’t open, load, or download apps

Try the steps below to fix problems with Google Play. They may help if:
 
Play Store won’t open, load, or download apps

  • You can’t download or install apps or games from the Google Play Store

  • You can’t download music, movies, TV shows, or other content from Google Play

  • The Google Play Store app won’t open or load

  • The Google Play Store app crashes after it opens

  • Downloads and app updates get stuck and won’t finish


      • If these steps don’t fix the issue, you should contact the developer for support.

    Check that you have a strong Wi-Fi or mobile data connection
    First, make sure you have a strong internet connection. It’s best if you can connect to a Wi-Fi network. If you don’t have access to Wi-Fi, make sure you have a strong mobile data connection. Then try your download again.
    Clear the cache and data of the Play Store
    This gives the app a fresh start and can help fix issues.
    • Open your device’s Settings app .

    • Tap Apps & notifications See all apps.

    • Scroll down and tap Google Play Store .

    • Tap Storage Clear Cache.

    • Next, tap Clear data.

    • Re-open the Play Store & try your download again.

    Restart your device
    If you still can’t download after you clear the cache & data of the Play Store, restart your device.
    • Press and hold the Power button until the menu pops up.

    • Tap Power off or Restart if that is an option.

    • If needed, press and hold the Power button until your device turns on again.

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